Human. Research. Insights.

Hi there. I’m a UX Researcher who loves talking to people and solving problems they didn’t know they had. I’ve found that’s the surest way to create little moments of delight.

I’ve been recently obsessed with brevity and gave a talk about it during UXPA Boston 2024.

I look for opportunities to add value to people and businesses, and make life better along the way.

Blogs

Get to the Point

How much can me and chatGPT cram into 300 words at a time?

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(un)Intelligent Design
(un)Intelligent Design
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Start Cooking
Start Cooking
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Post 1: chat GttP

me, chatGPT, and a 300 word limit

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Design in the Wild

Older posts about design wins, fails, and new ideas

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Re-Re-Designing the Thermostat
Re-Re-Designing the Thermostat

Thermostats ask us what temperature we would like. Maybe that's the wrong question and they should simply ask us if we are warm, cold, or comfortable.

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Timing is Everything
Timing is Everything

I love my Kindle. When I got it years back it was a revelation. It is a nearly invisible piece of technology, in part because the battery lasts for weeks. But the timing of the low battery warning leaves something to be desired.

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The New New Nutrition Label
The New New Nutrition Label

At long last the nutrition label is getting a makeover. The new information will be an asset, but the numbers-first design is still uninformative to people who can't visualize what 10 grams looks like. Here is a visual approach to helping people understand what they're eating.

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What the world needs now is em pa-thy

I've been thinking lately that government could use a dose of design, namely two concepts: empathy, and prototyping.

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